Email Delivery - Frequently Asked Questions

How do I view the document?
When you request email delivery, we will send the document as a MIME attached PDF. You will need a PDF viewer in order to open and view your document. If you do not already have access to a PDF viewer on your computer, you may download the latest version of Adobe Acrobat.

What are the possible difficulties I might face in successfully receiving an electronic delivery from Linda Hall Library?

Many organizations have security measures in place which make receiving electronic files a bit more complicated. Please find out if your organization has a spam filter or firewall in place which would prevent your receiving an email from us before placing your first request for electronic delivery.

Although the typical file size delivered will be less than 2MB, grayscale and color images will create files of a far greater size. Linda Hall Library will not scan in color for electronic delivery unless specifically requested to do so. Please do not request color scanning for electronic delivery unless your email is able to accept files of at least 10MB.

If this is your first time requesting an electronic delivery, and you do not receive the requested document in your in-box within the delivery period you specified when making your request, please check your spam filter to see if your request may have been marked as spam. If you do not find your request, please contact us immediately, either by phone at 1-800-662-1545 x713 or by email at

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5109 Cherry Street
Kansas City, MO 64110-2498
Library Hours:
Monday - Friday: 9:00 a.m. - 5:00 p.m.
Phone: 816.363.4600 or 800.662.1545
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