CSA Materials and Engineering Document Services RequestCSA Materials and Engineering Document Services is committed to filling every in-scope, properly cited request within 24-48 hours. Requests are processed during the local working hours of 8am - 5pm, U.S. Central Time. While there is a fee for filled requests, it is a cost recovery fee intended to support a strong collection and dedicated services. Services & CostsDocument Delivery:Non-academic requesters pay a cost recovery fee. Fees for accademic requesters are set at a lower rate that is partially subsidized by the library.
Copyright must be paid on all requests for materials that are not in the public domain except those requests received from not-for-profit, educational entities claiming exception under section 107 of U.S. copyright law. Copyright fees are set by the individual rightsholders and vary from publication to publication. Use the Maxcost feature on your request form to ensure that you do not receive requests with copyright fees higher than the amount you wish to pay. Color Copies: $1.00 - Color copies are available upon request for an additional $1.00 per page. Please allow additional delivery time for color copy requests. Book Loans: Academic $12.00 Non-Academic $16.00 Price per volume. North America only. FedEx Delivery only. Some material, such as reference works, journals, tech reports and conference proceeding are not available for loan. Service Levels (additional per document)Regular - within 24 to 48 hours: (no additional charge)Rush - within 6 working hours: $10.00 Super Rush - within 3 working hours: $20.00 Drop Everything Rush - within 1 hour!: $100.00 Delivery Options (additional per document)United StatesE-mail, Ariel & Fax: (no additional charge) Information on Email delivery. First Class Mail: $3.00 FedEx 3-day: $8.00 FedEx Standard Overnight: $22.00 (Note: No charge for FedEx delivery if you use your own account number.) International E-mail & Ariel: (no additional charge) Information on Email delivery. Airmail: $3.00 International Fax: $5.00 International FedEx: $30.00 (Note: No charge for FedEx delivery if you use your own account number.) Payment OptionsInvoice - You can pay by check or money order.Credit Cards - We accept all major credit cards. Deposit Account - Minimum $250 (or $500 by wire transfer)* To apply for an account online, click here. To print an application to mail or fax, click here. To avoid a bank processing charge, patrons placing requests outside North America are required to pay by credit card or establish a deposit account. Unless the requestor opens a deposit account or provides credit card information at the time the order is placed, an additional $40 bank processing charge will be added to the invoice. * Contact our Business Office prior to sending a wire transfer, or to establish a deposit account. Call (800)662-1545 ext. 771 or email to deposits@lindahall.orgAccess OptionsOnline Request FormEmail: requests@lindahall.org OCLC: LHL Fax: 1-816-926-8794 Phone: 1-800-662-1545 x713 |